Leadership In Organizations Essay 7
Leadership In Organizations Essay 7
Paul Sanchez is the production manager for Echo Electronics, a
small company that makes and distributes communications
equipment. Paul’s direct subordinates are the supervisors of the
four production departments in the company’s manufacturing
plant. Six months ago, the engineering manager at Echo
Electronics proposed a plan to install new computerized
workstations to increase productivity in the plant. It seemed to be
a good idea to Paul, and he welcomed the change. The CEO also
approved the plan, and the new equipment was installed
immediately.
Three months later, Paul was surprised and disappointed to find
that the expected increase in productivity did not occur. In fact,
productivity and quality actually decreased. The marketing
manager told Paul that several of their best customers
complained about receiving Echo equipment that was defective.
Paul does not believe that the problem lies with the new
workstations. Technicians from the firm that built the workstations
recently checked them and found that they were operating
properly. Paul talked to someone at another company that uses
the workstations, and his contact reported that they were having
great success with them.
When Paul discussed the problem with his four production
supervisors, he found that they shared his concern but did not
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