Question description
1. CHANGE
MANAGEMENT: Prepares employees for change by establishing and maintaining
continuous dialogue with employees; communicates change to employees and
reassures them during the transition from present to future state.
2.
COMMUNICATION SKILLS: Organizes and expresses thoughts and information in a
clear and concise manner while tailoring the message to the audience; engages
in active listening; is aware of the impact of nonverbal cues on the message being
delivered; takes into account the feelings and motivation of others when
delivering a message.
3. EMPLOYEE
FOCUS: Establishes a positive and safe work environment conducive to increasing
productivity through treating employees with dignity and respect; defines the
roles of employees and clarifies their responsibilities for the success of the
organization; provides employees with the tools and support they need to
accomplish their goals.
4. FUNCTIONAL
ADMINISTRATION: Completes administrative tasks; generates and analyzes daily
reports to ensure appropriate documentation of operations.
5. OPERATIONS
MANAGEMENT: Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage s the operation through the use of operational plans
developed to drive work unit and organizational performance; addresses labor
relations issues and applies knowledge of local and national agreements to solve
workplace conflicts; analyzes data on a regular basis to determine if
adjustments to current operations are necessary to achieve goals.
6. PERSONAL
ACUMEN: Adapts to changes in the business environment; demonstrates trustworthiness
and initiative to accomplish work unit and organizational goals and objectives.
7. KNOWLEDGE OF
PERFORMANCE MEASUREMENT systems and standards, and customer satisfaction
indicators, as they relate to customer service operations.
8. WORK UNIT
PLANNING: Determines priorities of the work unit on a daily and weekly basis;
identifies resources (employees and capital) needed to accomplish goals and
allocates resources as allowed to support the priorities and goals established
for the work unit and organization as a whole.
