The Learner is required to submit two written tasks to demonstrate:
1. An understanding of computing needs of the business (a set of Business Requirements).
2. The ability to investigate cloud computing services to meet business needs (results of research conducted into cloud computing services relevant to this case study).
3. Develop a plan to introduce and support the implementation of cloud computing (A Business Case with recommended solutions, including change management activities for successful implementation).
The Learners will be assessed on completion and submission of the following assignments:
1. The Learner will be provided with a Case Study for a small business and is required to submit a list of business requirements (template provided) which address opportunities or pain points for business (TASK A).
2. The final submission for Assessment 2 (TASK B) is a formal written business case for a recommended cloud computing solution (template provided).
Write your name and student number on each page of each of the tasks below:
TASK A
In submitting the Business Requirements, you will be provided with a Business Requirements template to complete. You will be required to complete all boxes and clearly articulate the requirement under each heading:
• Pain Point or Opportunity
• Impact on Business
• Description of requirement
• The importance of requirement to business (your rating)
• Category of Requirement
TASK B
In submitting your business case you are required to complete all sections of the supplied business case template including the results of the supplied excel Cost Benefit analysis template. You are encouraged to collaborate in teams but your work is to be submitted individually. The business case should be used for Assessment 2 (Presentation).
Please submit by uploading on to Studespace site by the due date.
The completed submission cover sheet MUST also be uploaded as a separate document.
All criteria must be addressed to successfully complete this assessment event.
TASK A: Business Requirements Due Week 3
TASK B: Business Case – Due Week 6
Feedback must be provided to you no later than 10 days after all assessment activities have been conducted.
If you want a review of your results or if you have any concerns about your results, you can contact the teacher/assessor or your Head Teacher.
You have three weeks from the date you receive your results in which to make an appeal and/or request a review.
You should receive a response within ten days of the receipt of the request.
Teachers and their Head Teacher will address any appeal in accordance with Assessment Guidelines for TAFE NSW.
SPECIFIC TASK INSTRUCTIONS
Case Study
SBreads are speciality bread shops located in Sydney CBD. They are owned by Bruce and Megan. There are 3 shops in CBD and a bakery located on the Northern Beaches in Brookvale. There are 10 employees in the shops and 4 in the bakery. The bread is baked fresh every day and the shops are reliant on walk in business during the work week. There is a seating area for 20 customers in each shop. Coffee is also sold at each shop to have-in or take away. Megan looks after the administration and they have an accountant who does the payroll. There is a cash register in each shop which gives a listing of end of day takings. The takings are banked each day.
The accounts are done on spreadsheets and sent to the accountant after the end of each financial year. Megan also keeps a roster of staff on a spreadsheet. The ingredients for the bread and filling are purchased on Megan’s Hotmail account and the invoices are sent by mail. They have one laptop, two PCs at the bakery and a local printer. A website was set up a few years ago but has not been updated recently.
The bakery finds that it is buying the wrong mix of ingredients and feels there is not enough information to match supply and demand.
While they have an excellent product, a number of competitors have opened up in the area recently. While business is good, there has been a slow but gradual fall off in business over the past 12 months.
You have been recently hired with a view to improving sales and introducing efficiency and cost savings.
In addition, Bruce and Megan have been hearing about Cloud Computing and how it can lead to innovation and growth for SME’s and have drawn your attention to the following link (pdf available under ‘Additional Resources’ folder on Studespace:
The silver lining: cloud computing and small and medium enterprises
On your first week you have interviewed Megan and Bruce and travelled around to each of the outlets and bakery speaking with staff. Based on interviews and observations you have noted down some important issues and pain points:
Do not have details of who customers are.
Do not have information on sales trends and best sellers.
Do not have ability to record loyalty information.
Do not know how we are doing financially until end of year.
No information on other potential market opportunities in CBD or Northern Beaches.
Difficulty in managing stock as up to date sales are not available.
May buy too much of the wrong flour or fillings.
Do not know favourite coffee blends.
No backup of data from laptop or infrequently backed up.
Paper files are kept at bakery and at each outlet.
Employee contracts are in filing cabinet at Bakery
Supplier Contracts are kept at Bakery
Personal Expense Claims are paper based and Megan makes all payments by using Online banking
The PCs and Laptop are not connected and files have to be copied
When Megan is at outlet, she can’t print.
Recently there have been a number of problems:
Megan lost her Laptop and her last backup was a week prior.
One of the computers had a virus and some data was lost. It cost to repair.
The MS Software had to be upgraded.
The software on computer has been slow even though each outlet has NBN broadband.
Bruce has heard that a gourmet outlet down the road has been taking orders over the internet for a training company.
Megan would like to work from home some days but a lot of the data is on the PCs at the bakery.
Bruce would like to keep up to date on sales while travelling between outlets and bakery.
Task A: Business Requirements
To complete this task, you will be provided with a Business Requirements template for completion.
You are required to:
• Read the case study of SBreads stipulated in this document;
• With reference to the case study, clearly articulate a minimum of two requirements for each Pan Point/ Opportunity for SBreads;
• Identify the importance of the requirement to SBreads (your rating); High/ Medium/ Low; and
• Categorise each requirement according to one or multiple categories from the list provided:
– Sales and Marketing
– CRM
– Financial Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment and Reporting
– Documents and Sharing
– Performance
– Security and Privacy
Task B: Business Case
To complete this task, you will be provided with a Business Case template for completion as well as an excel template to produce a cost-benefit analysis to present the results within the Business Case.
You are required to complete all sections of the template to present your analysis of SBreads.
You are encouraged to collaborate in teams but your work is to be submitted individually.
Make sure you have written your name on each page of your submission before attaching the cover sheet and submitting to your teacher/assessor for marking
