Question description
Zappos.com is an online shoe and apparel shop currently based in
Henderson, Nevada. In 2009, it was acquired by Amazon. It has been
honored as a Fortune Best Companies to Work For and received other
awards. Founder Tony Hsieh places great emphasis on company culture and
core values. Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage rs are required to spend 10-20% of their working
hours “goofing off” with employees outside of the office. “Delivering
Happiness” is a core concept of the company as well as the name of
Hsieh’s book.
Conduct academic research and prepare a 2-3 page introductory report
in APA format on management style and motivation methods leading to
employee satisfaction and outstanding customer service at Zappos.