Question 1
Many of the communication technologies significantly limit or eliminate ________ forms of communication.
written
impolite
dominant
nonverbal
Question 2
Passive-aggressive communication and behavior frequently end up as:
dominant defensive behavior.
nonassertive behavior.
accommodative and helpful behavior.
nondefensive behavior.
Question 3
The evoking of a shared, or common, meaning in another person is known as ________.
interpretation
communication
a response pattern
a message
Question 4
In which of the following communication situations can nonverbal communication be utilized?
Committee meeting
Voice mail
Telephone call
Question 5
The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called ________.
a perceptual screen
a communication filter
an interpretation funnel
the communication vacuum
Question 6
Friends typically interact within one’s:
intimate space.
personal distance zone.
social distance zone.
public distance zone.
Question 7
In nonverbal communication, the study of body movements, including posture, is known as ________.
kinesics
proxemics
paralanguage
posturics
Question 8
Americans generally do not like to communicate with their business associates within their:
social distance.
personal distance.
intimate distance.
public distance.
Question 9
A communication medium that is moderate in both information richness and data capacity is:
the telephone.
electronic mail.
face-to-face discussion.
formal numeric report.
Question 10
All of the following are included in reflective listening except:
affirming contact.
clarifying the implicit.
silence.
criticism.
Question 11
In the context of nonverbal communication, ________ consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.
paralanguage
proxemics
kinesics
polyphasic activity
Question 12
Studies have shown that using computer-mediated communication tends to result in an increase in ________.
depression
stress
flaming
proxemic behavior
Question 13
Which of the following approaches must a supervisor avoid in order to reduce communication barriers?
Minimizing jargon and technical language
Encouraging formation of nonhierarchical working relationships
Providing cross-cultural training
Encouraging men and women to interact the same way
Question 14
All of the following are forms of incivility except:
discourteousness.
impatience.
social swearing.
rudeness.
Question 15
One-way communication in contrast to two-way communication:
is especially more accurate for complex tasks.
solicits interaction.
allows for reflective listening.
is especially faster.
Question 16
For successful chief executive officers, the peak performance years mostly occur at about:
two years.
ten years.
seven years.
three years.
Question 17
A ________ is a multicultural top team in which all but one member come from the same background.
bicultural group
homogeneous group
token group
multicultural group
Question 18
An effective team exhibits:
no weaknesses.
shared leadership.
intragroup conflict.
formal, designated leadership.
Question 19
The two sets of social benefits available to team or group members includes:
participation and integrated involvement.
integrated involvement and achievement.
psychological intimacy and recognition.
psychological intimacy and integrated involvement.
Question 20
Cooperative rewards in work teams will have the most effective impact on:
speed of performance.
accuracy of performance.
individual satisfaction.
none of these.
Question 21
According to the research done by Hambrick and Fukutomi, in which of the following seasons of a CEO’s tenure is his or her power at the lowest?
Response to a mandate
Experimentation
Selection of an enduring theme
Dysfunction
Question 22
All of the following are considered important work process issues except:
diversity.
competitive behaviors.
cooperative behaviors.
role specification.
Question 23
The development of group cohesiveness is negatively influenced by:
internal competition.
prestige of the group.
external pressure.
group size when there are only five to eight members.
Question 24
Integrated involvement as a social benefit of group or team membership includes:
emotional support.
affection and warmth.
opportunity for influence.
emotional isolation.
Question 25
Social loafing is usually:
a norm of behavior within a group.
supportive of the development of group cohesion.
weighs heavy on a group’s efforts and achievements.
a stimulant to increased group performance.
Question 26
All of the following would be considered positive norms of behavior within a group except:
consensus decision making.
shared leadership.
social loafing.
open discussion.
Question 27
A “wild turkey” in the top management team is:
someone who is uncontrollable.
a devil’s advocate who challenges the thinking of the CEO and other top executives.
a member of the executive team that retards the executive team’s performance.
one who increases the homogeneity within the executive group.
Question 28
Work teams place a strong emphasis on:
shared leadership.
personal accountability
exclusive work products.
individual leadership.
Question 29
The standards that a work group uses to evaluate the behavior of its members are called ________.
task functions
work processes
norms of behavior
superordinate goals
Question 30
At which of the following stages of group development is a leader’s role primarily to recognize his or her group’s achievements?
Forming
Norming
Storming
Adjourning
