Assessment topic: Students are given a project case study scenario including details of required project resources, timeframes and outcomes required. They need to complete and submit each of the PMBOK reports required periodically, which will form a complete project plan for the project.Task Details: PMBOK Case StudyProject Background: Cyclone IT is an Australian based IT Managed Services provider. They provide a range of IT infrastructure management to companies that do not have internal IT staff. The managed services could be for on premise equipment and services or SAAS (Software as a service) application. Cyclone IT work in various industries and the most common are not for profit, aged care and sporting organization. The demand for their Managed services has recently been sky rocketed and they have started servicing midmarket (50 to 250) seat organizations. This has meant a need for more automated Customer Relationship Management (CRM) and Monitoring and Management System (MMS) system to be implemented. In order to meet the demands Cyclone IT has decided to implement Connectwise as the CRM system and Labtech as the MMS system.Project Objective – Cyclone IT appointed your team to outline the business processes and technological requirements to implement the CRM and MMS applications.•• ••• • • • •Desired Outcomes:Understand the current process flow and document solution used for CRM and MMS at Cyclone IT.Both applications will require current customer data to be imported. Proposed CRM solution should allow Cyclone IT and their clients toraise and track IT issues with the IT environment at each customer site. Proposed MMS solution should allow Cyclone IT staff to be remotely access computers at customer site. o Proposed solution allows for anychange management with all clients of Cyclone ITProposed solution should keep track of which customer has completed the onboarding and are fully visible in the CRM and MMS systems. Proposed solution should include any training for customers and Cyclone IT staff.You are to work with the vendors of Connectwise and Labtech to plan and complete the implementation.Proposed solution should allow for any overlap of the current setup and the new application installation.The onboarding of the clients should be phased. Initially a maximum of 5 clients should be onboarded. Further batch size to be determined after the initial 5 client onboarding.Page 2 of 3
• •Proposed solution should appropriately provide security access to all users (i.e. admin, trainer and client).Proposed solution should provide online access to the CRM portal forthey can track the progress of the tickets.Project Scope1. Implementation of the system should ensure that it can be scaled for future enhancements and cloud solution2. Project documentation for the system process requirements and training both IT support staff and users3. Proposed solution should integrate with existing organisation system.4. Implemented systems should have Advanced Data Security5. System should have 24hr Uptime.Submission of the Complete Project documents must be made using Turnitin submission folder available on the course Moodle page. Appropriate citation using Harvard referencing technique must be used where application. Plagiarism of the assignment submission will be considered as academic misconduct.Groups FormationEach group is allowed up to maximum of 4 persons. A decent group size is 3 persons. and the forming group must be from your own tutorial class. By week Assessment topic: Students are given a project case study scenario including details of required project resources, timeframes and outcomes required. They need to complete and submit each of the PMBOK reports required periodically, which will form a complete project plan for the project.Task Details: PMBOK Case StudyProject Background: Cyclone IT is an Australian based IT Managed Services provider. They provide a range of IT infrastructure management to companies that do not have internal IT staff. The managed services could be for on premise equipment and services or SAAS (Software as a service) application. Cyclone IT work in various industries and the most common are not for profit, aged care and sporting organization. The demand for their Managed services has recently been sky rocketed and they have started servicing midmarket (50 to 250) seat organizations. This has meant a need for more automated Customer Relationship Management (CRM) and Monitoring and Management System (MMS) system to be implemented. In order to meet the demands Cyclone IT has decided to implement Connectwise as the CRM system and Labtech as the MMS system.Project Objective – Cyclone IT appointed your team to outline the business processes and technological requirements to implement the CRM and MMS applications.•• ••• • • • •Desired Outcomes:Understand the current process flow and document solution used for CRM and MMS at Cyclone IT.Both applications will require current customer data to be imported. Proposed CRM solution should allow Cyclone IT and their clients toraise and track IT issues with the IT environment at each customer site. Proposed MMS solution should allow Cyclone IT staff to be remotely access computers at customer site. o Proposed solution allows for anychange management with all clients of Cyclone ITProposed solution should keep track of which customer has completed the onboarding and are fully visible in the CRM and MMS systems. Proposed solution should include any training for customers and Cyclone IT staff.You are to work with the vendors of Connectwise and Labtech to plan and complete the implementation.Proposed solution should allow for any overlap of the current setup and the new application installation.The onboarding of the clients should be phased. Initially a maximum of 5 clients should be onboarded. Further batch size to be determined after the initial 5 client onboarding.Page 2 of 3
• •Proposed solution should appropriately provide security access to all users (i.e. admin, trainer and client).Proposed solution should provide online access to the CRM portal forthey can track the progress of the tickets.Project Scope1. Implementation of the system should ensure that it can be scaled for future enhancements and cloud solution2. Project documentation for the system process requirements and training both IT support staff and users3. Proposed solution should integrate with existing organisation system.4. Implemented systems should have Advanced Data Security5. System should have 24hr Uptime.Submission of the Complete Project documents must be made using Turnitin submission folder available on the course Moodle page. Appropriate citation using Harvard referencing technique must be used where application. Plagiarism of the assignment submission will be considered as academic misconduct.Groups FormationEach group is allowed up to maximum of 4 persons. A decent group size is 3 persons. and the forming group must be from your own tutorial class. By week
TCHR5010 Theory to practice: Professional Philosophy Assessment
TCHR5010 Theory to practice: Professional Philosophy Assessment TCHR5010 Theory to practice: Competency and capability of Preschoolers Assessment One: Portfolio Length: 1500 words Professional Philosophy Task 1 An educational philosophy working with preschool students is based in the policies, approaches, and the EYLF principles. However, the most important principle is that children’s lives are defined by […]
